By using this site, you agree to the IDC Privacy Policy

TECH BUYER May 2019 - Tech Buyer Presentation - Doc # US45105519

Customer Experience Management Digital Transformation: Designing a Differentiated Experience

By: Alan WebberProgram Vice President, Customer Experience

On-line Presentation

Abstract

This IDC Tech Buyer Presentation identifies the key digital transformation (DX) use cases associated with customer experience management (CXM) and provides guidance on how to prioritize them to develop a DX road map.


Coverage

Content
  • 6 slides


Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.



Related Links

Do you have questions about this document
or available subscriptions?

Contact Us