TECH SUPPLIER May 2019 - IDC Survey Spotlight - Doc # US45105719
IDC's 2019 Customer Datacenter Hardware Support Survey: Vendor Results
This IDC Survey Spotlight discusses IDC's recent survey of enterprise datacenter customers (500 employees and above) on 25 attributes of support services ranging from technical expertise of staff to proactive and predictive capabilities in support of legacy systems. This is the second time in four years that IDC has run this survey, and in both instances, IBM came out on top. IDC compared 12 different vendors and collected data from 1,200 companies globally to complete the study. The accompanying file shows the total averages of both technical and management features across all support in the datacenter, which includes servers, storage, networking, and converged/hyperconverged systems.