TECH SUPPLIER Jun 2020 - Market Perspective - Doc # US45108020

IDC's Top 100 Worldwide Outsourcing Managed Services Deals of 2017–2019 Update

By: David TapperProgram Vice President, Outsourcing and Managed Cloud Services

Abstract

This IDC Market Perspective provides an overview analysis of the top 100 worldwide outsourcing managed services deals in 2019 as well as trending analysis of these deals for the 2017–2019 period.

"IDC believes the convergence of critical events involving cloud as becoming the central means by which enterprises operate their IT, and COVID-19, a truly unfortunate situation that is creating much hardship and sorrow for so many people, will accelerate the shift to cloud as the de facto future of services," said David Tapper, vice president of Outsourcing and Managed Cloud Services. "Competing for the top 100 will require service providers to help enterprises prepare for potential successive waves of COVID-19, incorporate flexibility into contracts, invest in partnerships with platform providers, support client need for multicloud management, focus on higher-value services, drive automation across the life cycle of services, and prepare for a new normal."


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