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TECH SUPPLIER Jul 2019 - Market Share - Doc # US45111419

Worldwide IT Service Management Software Market Shares, 2018: Expanding from Outputs to Outcomes to Create the Future of Work

By: Shannon KalvarResearch Manager , IT Service Management and Client Virtualization


This IDC study provides an analysis of the worldwide IT service management software market in calendar year 2018.

"Service management is rapidly becoming a core abstraction platform combining employees, partners, processes, and technology," commented Shannon Kalvar, research director, IT Service Management and Client Virtualization Software. "The discipline of organizing effort to achieve an outcome is vital, whether we want to call it service management or enterprise service management or focus on outcomes rather than our process outputs."



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