By using this site, you agree to the IDC Privacy Policy

TECH SUPPLIER Jul 2019 - Market Share - Doc # US45111419

Worldwide IT Service Management Software Market Shares, 2018: Expanding from Outputs to Outcomes to Create the Future of Work

By: Shannon KalvarResearch Manager , IT Service Management and Client Virtualization

Abstract

This IDC study provides an analysis of the worldwide IT service management software market in calendar year 2018.

"Service management is rapidly becoming a core abstraction platform combining employees, partners, processes, and technology," commented Shannon Kalvar, research director, IT Service Management and Client Virtualization Software. "The discipline of organizing effort to achieve an outcome is vital, whether we want to call it service management or enterprise service management or focus on outcomes rather than our process outputs."


Coverage

Content


Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.



Related Links

Do you have questions about this document
or available subscriptions?

Contact Us