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TECH SUPPLIER Jun 2019 - IDC Survey Spotlight - Doc # US45131319

IT and Line-of-Business Buyers Differ in the Attributes They Value Most from Their IT Services Suppliers

By: Rebecca SegalGroup Vice President, Worldwide Services

On-line Presentation


This IDC Survey Spotlight discusses the results of a survey. In a survey of about 300 IT and line-of-business buyers, the two groups placed different value on attributes related to selection of a service supplier. Line-of-business buyers valued skills in emerging technologies most while IT buyers valued understanding the buyer's industry the most. It appears that buyers are looking for attributes that complement those that they have themselves.


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