This IDC PlanScape structures the importance of the digitally driven operational-client-enterprise transformation (OX-CX-DX) relationships for the operation-intensive enterprise and the steps that business and technology leaders must undertake to integrate OX within their DX journey. This document comments on early business cases for major operationally intensive sectors, as well as the core technologies, functions, and framework required to execute these business cases. It also exemplifies situations where OX generates significant value for the enterprise, aligns to the DX journey, and eventually renews the business positioning toward existing and new markets.
"IT/OT convergence should be envisioned through the lens of DX," said Remy Glaisner, research director for IT/OT Convergence Strategies, "and must be projected as a full transformation plan by stakeholders from the IT, OT, and also business sides of the organization," he added. "As such, IT/OT convergence goes beyond a mere strategy and truly serves the enterprise purpose of becoming operationally intelligent."