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TECH BUYER Jun 2019 - IDC Perspective - Doc # US45164519

Usage Patterns — How to Rethink the Requirements Gathering Process for Decision Support and Decision Automation Needs

By: Chandana GopalResearch Director, Business Analytics, Dan VessetGroup Vice President, Analytics and Information Management, Maureen FlemingProgram Vice President, Integration and Process Automation


This IDC Perspective summarizes observations of IDC analysts from practices of leading enterprises addressing today's enterprisewide decision support and decision automation needs. The Perspective highlights the need to identify decision-making patterns and modify the requirements gathering dialogue to move beyond data access requirements to decision support requirements.

"Identifying decision-making patterns is an effective method for understanding the broad capabilities needed from a modern data management and analytics platform needed to support all enterprise decision-making processes," said Chandana Gopal, research director, Business Analytics, IDC.



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