TECH SUPPLIER Jun 2019 - Market Note - Doc # US45197819

ServiceNow Platform: Leveraging a Common Data Model to Expand into New Markets by Driving Process Improvement

By: Larry CarvalhoResearch Director, Platform as a Service


This IDC Market Note looks at the announcements driving digital transformation at organizations from a developer lens. Digital transformation and demand for innovative applications go hand in hand at enterprises, with organizations looking for process improvement through digitization and automation as the major steps to reach these goals. Vendors like ServiceNow are developing solutions to address these problems and the core differentiators are abstraction of complexity and reuse of components during the application development life cycle.

According to Larry Carvalho, research director, Platform as a Service, "The ServiceNow platform provides developers the option of building applications with an abstracted set of low-code/no-code tools handling workflows, an integration hub, tools for mobile access, and the ability to embed intelligence into applications. Component reuse further accelerates developer productivity, removing the need of reinventing process improvement."

"At the event, there was a dedicated area for developers to gain experience and compete for awards using ServiceNow technology. IDC participated in the builder space where attendees were given a hands-on experience in developing a safety application using the ServiceNow platform. The experience showed that in less than an hour, a practitioner with no software development skills can create a simple solution and take the learnings back to his/her organization to apply to business needs."



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