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TECH SUPPLIER Aug 2019 - Market Forecast - Doc # US45259020

Worldwide System and Service Management Software as a Service Forecast Update, 2019–2023

By: Mary Johnston TurnerResearch Vice President, Cloud Management, Tim GrieserResearch Vice President, Enterprise System Management Software, Shannon KalvarResearch Manager , IT Service Management and Client Virtualization


This IDC study provides sizing and forecast by geographic region and by functional market segments for system and service management software delivered via the SaaS public cloud service model. This is a submarket of the worldwide system and service management software market. For further details, see the Market Definition section and refer to IDC's Worldwide Software Taxonomy, 2018: Update (IDC #US44835319, February 2019).

"Based on our recently completed bottom-up analysis of 2018 vendor revenue, IDC has increased its estimates for the growth of the worldwide system and service management SaaS market during the 2019–2023 time period. The market forecast has been updated to show a compound annual growth rate of 26.3% during this time," stated Mary Johnston Turner, research vice president, Cloud Management Software. "The growth of multicloud architectures, increased spending on management for public IaaS and value-added cloud services, and DevOps innovation, as well as demand for advanced analytics for application performance, cloud cost management, and service desk operations are all fueling this growth."



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