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TECH SUPPLIER Jun 2019 - IDC Survey Spotlight - Doc # US45332719

Business Benefits: Fueling Access to Data with Conversational AI Platforms

By: Mary WardleyProgram Vice President, Loyalty and Customer Care

On-line Presentation


This IDC Survey Spotlight presents data from IDC's AI Adoption Survey conducted in January 2019. This survey was conducted across 505 organizations developing AI applications in the United States and sought to understand which platforms are being used and for what business outcome. Organization sizes were focused on organizations with employee counts above 500.


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