This IDC Perspective examines the soft skills required for digital transformation (DX) in public sector organizations. The successful implementation of digital transformation projects hinges on more than just the underlying technologies. While these are paramount to DX-related endeavors, soft skills, such as interpersonal communication, negotiation, and change management, are the unsung heroes of enduring DX implementations. Complementing your team's technical skills with targeted soft skills can reduce project risk and dramatically enhance the probability of project success.
"Government CIOs are becoming aware that soft skills — interpersonal communication, change management, strategic thinking, influence, and others — are hidden keys to successful DX implementations within their agencies," says Thom Rubel, adjunct analyst with IDC's IT Executive Programs (IEP). "They present an opportunity to infuse government IT organizations with new capabilities that will make the IT organization a recognized internal business partner that understands how to achieve mission and program success."