IDC Innovators are emerging vendors with revenue <$100 million that have demonstrated either a groundbreaking business model or an innovative new technology — or both. This IDC Innovators study profiles Divvy, Fyle, Pleo, and XpenseOne in the developing market segments of expense management technology.
"The user experience will be a key differentiator for expense management software providers. There must be exploration of and investment in technologies like chatbots, optical character recognition, and machine learning that help streamline and simplify the expense management process. Doing so will free up time so employees can focus on work that brings more value to their organization," said Kevin M. Permenter, research manager for Enterprise Applications with IDC.