TECH BUYER Sep 2019 - IDC MarketScape - Doc # US45481119

IDC MarketScape: Worldwide Cloud Communications Platform-as-a-Service 2019 Vendor Assessment

By: Courtney MunroeGroup Vice President of Worldwide Telecommunications Research

Abstract

This IDC study presents a vendor assessment of the 2019 cloud communications platforms (CPaaS) vendor market using the IDC MarketScape model. This assessment covers eight key cloud communications service providers on a worldwide basis. The assessment is based on current and future capabilities with a view of presenting the most comprehensive analysis of enterprise requirements.

"The cloud communications CPaaS segment has gained the attention of enterprise developers and has exhibited a burst of rapid growth that will continue into the foreseeable future," according to Courtney Munroe, GVP, Worldwide Telecommunications. "The next era of CPaaS will see the establishment of sophisticated multilayer platforms that go beyond the provision of basic APIs to the provision of comprehensive digital innovation enterprise platforms."


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