TECH SUPPLIER Oct 2019 - IDC Survey Spotlight - Doc # US45532219

Biometric Authentication for Digital Banking Begins to Gain Acceptance

By: Marc DeCastroResearch Director, Consumer Banking


This IDC Survey Spotlight presents key findings from IDC Financial Insights' 2019 U.S. Consumer Channel Preference Survey regarding consumer's interactions and engagements with banks and credit unions across digital and physical channels. This particular document focuses on the responses around authentication.

"The use of biometrics to replace outdated user IDs and passwords has been the ambition of financial institutions for many years," according to Marc DeCastro, research director, IDC Financial Insights. "Bank customers may finally be warming up to the concept of authentication using biometrics and a mobile device, particularly when it comes to securing more higher-risk transactions, but the user ID and password is still the preferred method."


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