TECH BUYER Oct 2019 - IDC MarketScape - Doc # US45595819

IDC MarketScape: Worldwide Support Services 2019 Vendor Assessment

By: Rob BrothersProgram Vice President, Datacenter and Support Services

Abstract

This IDC study uses the IDC MarketScape model to provide an assessment of several providers participating in the worldwide support services market. IDC MarketScape is an evaluation based on a comprehensive framework and a set of parameters that assess providers relative to one another and to those factors expected to be most conducive to succeed in each market in both the short term and long term.

"Support services is a mature market with most vendors being capable of delivering support services. This IDC MarketScape aims to differentiate those firms that are investing in innovation to meet customers' needs. This requires a strategic road map for helping enterprise customers innovate, differentiate, and compete on technology, operational, and business playing fields. To do this successfully, support providers must have the right mix of people, process, and technology to meet the demand," said Rob Brothers, program vice president, Datacenter and Support Services.


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