TECH BUYER Mar 2021 - IDC Innovators - Doc # US45617620
IDC Innovators: Field Service Management Applications in Manufacturing, 2021
IDC Innovators are emerging vendors with revenue <$100 million that have demonstrated either a groundbreaking business model or an innovative new technology — or both. This IDC Innovators study profiles Dispatch.me, Fast Lean Smart, FieldAware, Field Squared, and Zinier in the dynamic market of field service management applications to support business model transformation from a reactive to a predictive and prescriptive service model.
"Manufacturers and service organizations are well on their way to transforming the field service operation from reacting to service issues to one in which resolution can be delivered proactively, predictively, and at times remotely," says Aly Pinder, program director, IDC's Service Innovation and Connected Products research. "This transformation demands an accelerated investment in tools and capabilities that can provide the field service team with real-time insights and knowledge to support customers. Innovative technology vendors will be needed to take manufacturers from largely homegrown solutions to more advanced scalable tools."