TECH SUPPLIER Nov 2019 - Market Note - Doc # US45620919

Telkomsel (Indonesia) Monetization Transformation Completing in Record Time with No Customer Experience Problems

By: Karl WhitelockResearch Vice President, Communications Service Provider Operations & Monetization


This IDC Market Note explains how Telkomsel refreshed its six-year-old business management and monetization systems with new architecture and market competitive functionality. Migrating its multimillion prepaid and postpaid customer bases to a new monetization solution in mass, and rapidly doing so without causing a customer-affecting problem, was an industry-leading accomplishment. Telkomsel attributes the success of this transformation in large part to extensive planning and collaboration with its solution supplier, Amdocs, and in facilitating continuous interaction between its technical and business teams.

"The latest network technology wave is capable of redefining how business is conducted in every industry. For the first time, connectivity is pushing organizations to become digital and to change how they interact with their respective customers. New ways to deliver value, improved solutions for addressing industry problems, and innovative approaches with how customers pay for services are capturing the attention of network operators such as Telkomsel and also companies in other industries. Systems that are agile and able to rapidly accommodate change as business needs arise are essential for helping companies remain vibrant and tuned to their customers' needs," says Karl Whitelock, research vice president, Communications Service Provider Operations and Monetization.



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