TECH SUPPLIER Nov 2019 - IDC Survey Spotlight - Doc # US45638719

Lack of Field Service Talent Beginning to Impact Technology Investment Decisions for Manufacturers

By: Aly PinderProgram Director, Service Innovation & Connected Products

Abstract

This IDC Survey Spotlight explores the impact of the talent gap on manufacturer's ability to meet customer expectations with regard to field service execution and service issue resolution. Data comes from IDC's Worldwide Manufacturing Talent Management Survey, 2019.


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