TECH SUPPLIER Dec 2019 - IDC Survey Spotlight - Doc # US45687619

UC&C Device Usage: Desktop Phone Deployments Remain Strong, But Are They Preferred by End Users?

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C), Amy LindResearch Manager, Broadband, Enterprise Voice & IP Communications Services, and Unified Communications

Abstract

This IDC Survey Spotlight analyzes results from IDC's U.S. Enterprise Communications Survey, 2019 (October 2019). The respondents include a total of 800 CEOs, CIOs, CTOs, VPs of IT, line-of-business IT managers, applications development managers, and other network/IT decision-making roles. Although the organizations surveyed are primarily located in the United States, there is a healthy percentage of those organizations with locations in regions outside the United States, including Canada, Western Europe, Russia/Central Europe, Middle East/Africa, Asia/Pacific, and Latin America.

Also, the sizes of the respondent organizations in this survey are as follows: <100 employees (20%), 100-999 employees (30%), 1000-4,999 employees (25%), and 5,000+ employees (25%).

This IDC Survey Spotlight data highlights end-user device preferences for accessing their organization's deployed UC&C capabilities, as well as their expectations for future desktop phone usage in the short term.


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