target audience: TECH BUYER  Publication date: Jan 2020 - Document type: IDC Perspective - Doc  Document number: # US45711419

Future of Work: Strategies for the New Work Experience


  • Holly Muscolino Loading
  • Robert Palmer Loading
  • Sandra Ng Loading
  • Marci Maddox Loading
  • Amy Loomis, Ph.D. Loading
  • Marianne Kolding
  • Wayne Kurtzman Loading
  • Shannon Kalvar Loading
  • Phil Hochmuth Loading
  • Remy Glaisner
  • Megan Buttita
  • Angela Salmeron Loading


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This IDC Perspective reviews the challenges that organizations face as they transition to the new work experience and presents a framework for addressing those challenges. As organizations accelerate and expand digital transformation (DX) initiatives, traditional work models aren't nimble enough and adaptive, nor scalable. Human workers are increasingly operating side by side with "digital coworkers," enabling human workers to focus on higher-value activities. The future of work is about the rise of humanism as the new driver of value — with skills such as imagination, creativity, and empathy gaining prominence. This requires entirely new work environments, organizational structures, and metrics for success.

"The future of work isn't really about the future — it is about initiatives that companies need to pursue now," says Holly Muscolino, research VP, Content and Process Strategies and the Future of Work. "IDC believes that organizations that embrace these technological and organizational changes and cultivate an agile, dynamic, worker experience and work environment will gain a competitive edge."


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