This IDC Perspective explores the impact of the CIO's personal leadership style and presence on a positive employee experience. Leading with empathy is vital for employee engagement; employees don't leave companies, they leave leaders. The importance of employee experience is growing along with the increasing importance of enterprise digital transformation. The existence of loyalty in your workforce is one of the most powerful tools to retain talent given the scarcity of available candidates currently and in the future. The best CIOs have developed practices that increase trust; they project compassion, understanding, and responsiveness. They lead with empathy.
"It starts with you," IDC's Adjunct Research Advisor Cora Carmody advises CIOs. "Individual leaders don't always understand that their own behavior provides a powerful starting point for cultural transformation. Overnight transformation is not necessary; change can be seen in the adoption of small practices."