TECH SUPPLIER Nov 2020 - Market Perspective - Doc # US45733820

The Role of Change Management in Enterprise Adoption of Intelligent Automation

By: Jennifer HamelResearch Manager, Analytics and Intelligent Automation Services

Abstract

This IDC Market Perspective discusses findings from IDC's 2020 Analytics, AI, and RPA Services Survey, around buyer challenges with change management when adopting analytics, artificial intelligence (AI), and robotic process automation (RPA) solutions and highlights examples of how service providers help their clients address those challenges and generate tangible value from intelligent automation initiatives.

"Every organization has a unique set of cultural baggage that will find its way to the surface when deploying new technologies, particularly intelligent automation," said Jennifer Hamel, research manager, Analytics and Intelligent Automation Services at IDC. "Services providers need to focus clients' attention on change management as early as possible in the engagement to maximize the chance of successful adoption at scale."


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