TECH SUPPLIER Jan 2020 - IDC Survey Spotlight - Doc # US45811419

IDC's 2019 Customer Datacenter Hardware Support Survey: Management Support Feature Importance by Customer Size

By: Rob BrothersProgram Vice President, Datacenter and Support Services

Abstract

This IDC Survey Spotlight highlights the results of customer datacenter hardware support survey. IDC recently surveyed enterprise datacenter customers (500+ employees) on 25 attributes of support services ranging from technical expertise of staff to proactive and predictive capabilities to support of legacy systems. These are the most important management attributes by company size, and IDC compared 12 different vendors and collected data from 1,200 companies globally to complete the study.


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