TECH BUYER Mar 2020 - IDC MaturityScape - Doc # US45823120

IDC MaturityScape: Artificial Intelligence in Banking 1.0

By: Steven D’AlfonsoResearch Director, Compliance, Fraud and Risk Analytics Strategies, Marc DeCastroResearch Director, Consumer Banking, Jerry SilvaProgram Vice President

Abstract

This IDC study describes the organizational characteristics at five levels of artificial intelligence maturity, from a completely ad hoc approach with limited awareness to one in which artificial intelligence innovation strategy is woven into the organization's culture at every level. It is intended to help bank organizations evaluate current business transformation initiatives and identify the steps they need to take to advance to the next stage of maturity. Key stakeholders of artificial intelligence–based transformation initiatives include executives, IT leadership, line-of-business (LOB) managers, employees, partners, and suppliers.

"Artificial intelligence is a foundational technology upon which banks and nonbanks seek to create digital disruption in financial services. AI disrupters in the banking space will drive better customer engagements, have accelerated rates of innovation, be competitively resilient, and have more productive employees. Banks worldwide must evaluate their vision and transform their people, processes, and technology to accelerate growth and maintain relevance in the digital era through the power of AI," said Jerry Silva, program vice president, IDC Financial Insights.


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