TECH BUYER Feb 2021 - IDC MarketScape - Doc # US45837620

IDC MarketScape: Worldwide Digital Finance and Accounting Business Process Services 2020–2021 Vendor Assessment

By: Alison CloseResearch Manager, Digital Business Operations and Analytics Services

Abstract

This IDC study presents a vendor assessment of digital finance and accounting business process services (BPS) focusing on the use of digital levers to deliver these services and drive greater cost and process efficiencies, reduce total cost of ownership, and enable more agile businesses on behalf of clients. This assessment discusses both quantitative and qualitative characteristics that explain success in the ecosystem. This IDC MarketScape covers a variety of vendors participating in the digital finance and accounting business process services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market during both the short term and the long term.

"The finance and accounting BPS market is mature and crowded so buyers have a vast array of vendors to consider. Buyers need to find transformation partners, not lowest cost providers that can drive data-driven and intelligent operations and vertically integrated services to deliver business outcomes," says Ali Close, research manager, Digital Business Operations and Analytics Services at IDC.


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