TECH SUPPLIER Mar 2020 - IDC Survey Spotlight - Doc # US45912420

SMB Customers Looking to Adopt Contractual Print Services Favor Subscription-Based Billing Model

By: Robert PalmerResearch Vice President, Imaging, Printing, and Document Solutions


This IDC Survey Spotlight highlights MPS adoption trends in the SMB sector. The data in this document is from IDC's 2018 Channel MPS Survey conducted in October 2018. IDC conducted this United States–based survey with end users to identify current MPS penetration and future plans regarding adoption of contractual print services. This IDC Survey Spotlight focuses on end-user expectations for future adoption of contractual print services and preferred billing models.


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