This IDC study provides IDC's forecast and spending for the worldwide managed cloud services (MCS) market across eight major regions for the 2020–2024 forecast period. IDC views managed cloud services as an extraction view of IDC's technology outsourcing services markets involving application management (AM), hosted application management (HAM), hosting infrastructure services (HIS), IT outsourcing (ITO), and network and endpoint outsourcing services (NEOS). For details on the definitions of managed cloud services, see the Market Definition section as well as IDC's Worldwide Managed Cloud Services Taxonomy, 2019 (IDC #US43778719, February 2019).

This study also includes advice to providers of IT services, an analysis of key market and industry trends by key managed cloud services markets and regions, key market drivers and inhibitors, and significant market developments.

"Pressure on managed SPs that compete in the managed cloud services market is requiring them to adapt their business models much more rapidly to support clients across a much larger estate of IT assets and cloud resources, meet much more stringent service delivery expectations, incorporate new business models, and compete increasingly with their ecosystem of hyperscaler partners," says David Tapper, program VP, Outsourcing and Managed Cloud Services at IDC. "Ensuring success in the managed cloud services market will require that providers build deep relationships with CXOs; position managed cloud services as application centric; support journey to the cloud requirements; build, sustain, and expand the platform partner ecosystem; offer an integrated life cycle of services; provide robust managed security services; develop an "intelligent" multicloud management platform for service delivery; support sustainability and eco-based initiatives; expand beyond a traditional base of customers using new business models; provide flexible financing options; and create a map of changing relationships with public cloud providers."



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