TECH BUYER Oct 2020 - IDC FutureScape - Doc # US45927020
IDC FutureScape: Worldwide Small and Medium-Sized Business 2021 Predictions
By: Shari LavaResearch Director, Automation within the AI and Automation Group, Naima Camara, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB, Hitoshi IchimuraResearch Manager, IT Spending, IDC Japan, Jason BlackwellResearch Director, Consumer Multiplay and SMB Services
This IDC study looks at what IDC believes is next for SMBs as they continue to navigate uncertainty and volatility in the coming months spanning digitalization, technology spending, commerce, automation, and workforce changes and even what the next wave of SMBs will look like. The critical drivers of accelerated disruption, finding the next normal, leveraging intelligence, and digital platforms, while transforming working models and customer engagement approaches, are also driving increased connectivity needs — in short, SMBs literally need to reinvent large portions of their business.
According to Shari Lava, research director, Small and Medium Business, "Digital transformation, which was a competitive edge last year, is a business imperative this year. SMBs need to continue digitizing the operations that underpin the customer journey in order to stabilize and recover through this crisis."
Asia/Pacific Digital Small and Medium Businesses , European Small and Medium Business and Startup Strategies , Japan Enterprises and SMB IT Spending Trends (Japanese Version with Key English Language Reports) , Small and Medium Business Communications Services , Worldwide Small and Medium Business Markets