This IDC Perspective discusses the necessity to have an ongoing IT reengineering evaluation process. The document highlights the need for an assessment process to go beyond IT technology, operational, and support aspects to include all business requirements necessary to create and maintain customer value. In addition, the document recommends the use of a high-level evaluation chart to improve decision making and determine trade-off decisions.
"An IT executive should be a trusted business advisor to senior executive management. IT is critical to the future success of a company and therefore needs to provide unique and effective alternatives in creating a competitive advantage and customer value," says Chris Webber, director, Strategic Alliances Research at IDC.