TECH SUPPLIER Sep 2020 - Vendor Profile - Doc # US46085120

Twilio Company Profile: Twilio Continues to Outpace the CPaaS Sector

By: Courtney MunroeResearch Vice President, Worldwide Telecommunications Research


This IDC Vendor Profile provides an overview of the one of the largest and fastest-growing CPaaS providers. While its growth slowed during the first half of 2020, Twilio has strong momentum, and as companies enter a post-COVID-19 period of accelerated digital transformation, Twilio is well poised to both lead and leverage the tremendous momentum of enterprise demand for innovative customer engagement tool and applications. The company is building on its strong contact center platform and continues to churn out additional tools and features to push the boundaries of CPaaS in the enterprise segment.



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