TECH SUPPLIER Mar 2020 - Market Perspective - Doc # US46130019

Implications of Intelligent Workspace for IT Service Management and Client Virtualization

By: Shannon KalvarResearch Manager , IT Service Management and Client Virtualization


This IDC Market Perspective discusses the implications of intelligent workspace for IT service management and client virtualization. Today's inflexible workspaces, stitched together from purpose-built applications, ERP software, general use desktop designs, and productivity tools, are stretched across a wide range of form factors including mobile devices, laptops, desktops, and edge devices. Creating an adaptive, intelligent, unified workspace that delivers the capabilities an employee needs to deliver on results through key behaviors will require a radical rethinking of the workspace for both ITSM and virtual client computing vendors.

"ITSM and VCC vendors are well suited to providing fundamental building blocks of the new intelligent workspaces," said Shannon Kalvar, research manager, IDC's IT Service Management and Client Virtualization. "However, they need to develop a new understanding of design, flow, and service in order to realize this potential."



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