TECH SUPPLIER Mar 2020 - Market Perspective - Doc # US46131820

Accelerate Facility Management with Intelligent Automation

By: Juliana BeauvaisResearch Manager, Enterprise Applications, Kevin PermenterResearch Manager, Enterprise Applications


This IDC Market Perspective provides an overview of intelligent automation and how it applies to facility management. This document highlights six forms of automation that can differentiate facilities management software vendors including examples so vendors can leverage each one. We also provide an outlook on the changing profiles of facilities and the expanding roles of facilities management to meet the demands of resilient organizations.

"Organizations across the board will shift operations to increasingly less structured and more nimble workflows to meet new customer and employee demands. This has massive implications for the way facilities are used and expands the strategic responsibilities of facilities management. Facility managers are looking for applications that intelligently automate central tasks, freeing up valuable resources. Vendors that enable facilities management to overdeliver in their new roles will stand out in the market," says Juliana Beauvais, research manager, Enterprise Applications at IDC.



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