This IDC study provides a five-year forecast (2020-2024) for the worldwide system and service management software market.

"The worldwide system and service management software market achieved a level of $24.6 billion in 2019 according to IDC estimates. Because of the impact of the worldwide coronavirus pandemic, prior forecasts calling for market to grow 10.9% in 2020 are beginning to be reduced to between 9.9% and 8.5% depending on the scenario considered. IDC expects impacts on growth will continue to be felt into 2021." — Tim Grieser, research vice president, Enterprise System Management Software



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