TECH SUPPLIER Mar 2020 - Market Perspective - Doc # US46149920
Pandemics Are a Wake-Up Call for Technology Vendors to Offer Better Products
By: Mickey North RizzaProgram Vice President, Enterprise Applications and Digital Commerce, Jordan JewellResearch Manager, Digital Commerce and Enterprise Applications, Kevin PermenterResearch Manager, Enterprise Applications, Juliana BeauvaisResearch Manager, Enterprise Applications, Eric NewmarkProgram Vice President - SaaS, Enterprise Apps, Industry Cloud, and Digital Commerce, Simon EllisProgram Vice President
This IDC Market Perspective discusses the current COVID-19 pandemic and its effects on software vendors. In this time of economic uncertainty, software vendors need to be customer focused and offer innovative solutions to clients. Customers will rely on their technology more than ever as they navigate business challenges associated with working from home, business uncertainty, disrupted supply chains, and new customer preferences.
Mickey North Rizza, vice president, Enterprise Applications and Digital Commerce noted, "Technology vendors must use the pandemic challenges, a digital dress rehearsal, to strengthen their product offerings, restructure agreements, offer better business services and pricing models, and help the business become digitally enabled to work anywhere at any time."