TECH SUPPLIER Mar 2020 - Market Perspective - Doc # US46149920
Pandemics Are a Wake-Up Call for Technology Vendors to Offer Better Products
By: Mickey North RizzaProgram Vice President, Enterprise Applications and Digital Commerce, Jordan JewellResearch Director, Digital Commerce and Enterprise Applications, Kevin PermenterResearch Director, Financial Applications, Juliana BeauvaisResearch Manager, Enterprise Applications, Eric NewmarkGroup Vice President of IDC’s SaaS, Enterprise Apps, Industry Cloud division, Simon EllisProgram Vice President
This IDC Market Perspective discusses the current COVID-19 pandemic and its effects on software vendors. In this time of economic uncertainty, software vendors need to be customer focused and offer innovative solutions to clients. Customers will rely on their technology more than ever as they navigate business challenges associated with working from home, business uncertainty, disrupted supply chains, and new customer preferences.
Mickey North Rizza, vice president, Enterprise Applications and Digital Commerce noted, "Technology vendors must use the pandemic challenges, a digital dress rehearsal, to strengthen their product offerings, restructure agreements, offer better business services and pricing models, and help the business become digitally enabled to work anywhere at any time."
Digital Commerce , Enterprise Applications , Enterprise Applications and Strategies , Enterprise Asset Management and Smart Facilities , Financial Applications , IDC Manufacturing Insights: Global Digital Supply Chain Networks and Planning Strategies , SaaS and Cloud Software