TECH BUYER Dec 2020 - IDC MarketScape - Doc # US46162920

IDC MarketScape: Worldwide Retail Commerce Platform Service Providers 2020 Vendor Assessment

By: Filippo BattainiHead of IDC Retail Insights, Europe, Giulio RaffaeleResearch Manager, Retail Insights, IDC Europe, Ornella UrsoSenior Research Analyst, IDC Retail Insights

Abstract

This IDC MarketScape assesses the capabilities and strategies of selected enterprise service providers in serving the specific needs of retail companies worldwide across industry segments (food and non-food retail). It assesses service providers based on capabilities in designing and managing organizational change and in implementing, releasing, and supporting the evolution of a complete retail commerce platform — including core capabilities that enable customer experience differentiation and seamless commerce and the required operational efficiencies for profitability and business model agility.

"Retail has been accelerating to the next normal, with rapid changes in consumer behavior resulting in greater operational complexity. In this context, Commerce Everywhere business models become key, supported by solid distribution operations and the new role of the brick-and-mortar store," said Filippo Battaini, head of IDC Retail Insights Europe. "IT service providers are rapidly evolving their strategies to support the implementation of API- and microservices-based retail commerce platforms, enabling retailers to become more agile and to achieve flexibility for rapidly deploying new services and capabilities, following a best-of-breed approach."


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