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This IDC Market Presentation contains advice for services providers in the battle against COVID-19 and contains examples of how organizations outside the service industry are mobilizing to overcome the crisis.

COVID-19 is first and foremost a human issue. The IT, engineering, and business services industry will be judged in part on how it protects people: specifically, its employees, its clients' employees, and the communities that they live in.

Services suppliers can and will play a role in fighting COVID-19 — and in preparing clients for the inevitable economic recovery, when it comes. And it will come.

In immediate terms, clients will need advice on to deal with the crisis. Next, but still in the short term, they will need projects that deliver fast and high payback, both to protect people and to keep businesses afloat and employing people. The best services providers will rise to that challenge.

How services companies react on both the human and the economic level to the immediate threats will determine their future. Those that support clients and communities on both a human and a business level should prosper over the long term.


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