TECH SUPPLIER Apr 2020 - IDC Survey - Doc # US46188620
Frontline and Information Workers: Work Transformation Similarities and Differences
This IDC Survey looks at the differences between frontline and information workers.
IDC's future of work research team conducted a survey in North America to understand the current status of work transformation initiatives in organizations today. The goal of the surveys was to understand the specific initiatives and technologies deployed and the challenges workers face as they accomplish day-to-day activities. This data precedes the COVID-19 crisis; however, we attempt to project changes where appropriate.