target audience: TECH BUYER  Publication date: Apr 2020 - Document type: IDC Perspective - Doc  Document number: # US46212119

Conversational AI in the Era of COVID-19


  • Ritu Jyoti Loading
  • David Schubmehl Loading


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This IDC Perspective discusses how conversational AI solutions from technology suppliers are being used by government agencies, healthcare and public health organizations, nonprofits, and businesses in virtually every industry across the globe inundated during the coronavirus pandemic.

"Conversational AI solutions have been a natural choice for disseminating health information and help businesses remain agile by increasing service availability during the coronavirus pandemic and will play a critical role in transforming customer experience, empowering employees, and enriching business insights," says Ritu Jyoti, program vice president, Artificial Intelligence Research.


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