TECH BUYER Apr 2020 - IDC Perspective - Doc # US46212119
Conversational AI in the Era of COVID-19
Abstract
This IDC Perspective discusses how conversational AI solutions from technology suppliers are being used by government agencies, healthcare and public health organizations, nonprofits, and businesses in virtually every industry across the globe inundated during the coronavirus pandemic.
"Conversational AI solutions have been a natural choice for disseminating health information and help businesses remain agile by increasing service availability during the coronavirus pandemic and will play a critical role in transforming customer experience, empowering employees, and enriching business insights," says Ritu Jyoti, program vice president, Artificial Intelligence Research.
Coverage
Subscriptions Covered
Artificial Intelligence Software and Strategies , CIO and Technology Professionals Agenda , Conversational AI Tools and Technologies
Companies Covered
Oracle Corporation, Uniphore Software Systems Private Limited, Interactions LLC, Inference Solutions, IPsoft Incorporated, ServiceNow, Inc., Google LLC, Artificial Solutions International AB, Palo Alto Networks, Inc., IBM, Amazon Web Services Inc., Loop AI Labs Inc., Microsoft Corporation
Regions Covered
Topics Covered
Augmented and virtual reality, COVID-19, Cognitive/artificial intelligence, Technology buyer
Content
List of Figures
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