TECH BUYER Apr 2020 - IDC Perspective - Doc # US46212119
Conversational AI in the Era of COVID-19
By: Ritu JyotiProgram Vice President, Worldwide Artificial Intelligence and Automation Research Practice Global AI Research Lead, David SchubmehlResearch Director, Conversational AI and Intelligent Knowledge Discovery
This IDC Perspective discusses how conversational AI solutions from technology suppliers are being used by government agencies, healthcare and public health organizations, nonprofits, and businesses in virtually every industry across the globe inundated during the coronavirus pandemic.
"Conversational AI solutions have been a natural choice for disseminating health information and help businesses remain agile by increasing service availability during the coronavirus pandemic and will play a critical role in transforming customer experience, empowering employees, and enriching business insights," says Ritu Jyoti, program vice president, Artificial Intelligence Research.
Oracle Corporation, Uniphore Software Systems Private Limited, Interactions LLC, Inference Solutions, IPsoft Incorporated, ServiceNow, Inc., Google LLC, Artificial Solutions International AB, Palo Alto Networks, Inc., IBM, Amazon Web Services Inc., Loop AI Labs Inc., Microsoft Corporation