TECH BUYER Apr 2020 - IDC Perspective - Doc # US46225520

Post-COVID-19: A CIO Recovery Guide — Scenario Planning Your Responses


Serge Findling

This IDC Perspective suggests that IT senior executives should leverage scenario planning and look at extreme scenarios to start grasping the new, evolving normal post-COVID-19.

Most CIOs never had a scenario for a COVID-19 pandemic. In hindsight, we should have known in advance what work could be done remotely and which could not. It would also have been useful to better understand which work can wait and which cannot. Business partners may now also understand how some noncloud applications may lack necessary remote functionalities and wish their apps were more mobile.

In a period of uncertainty, it is impossible to predict the future; however, it is important to evaluate the range of possibilities. The goal is not to be able to play all the scenarios but to become more agile and be ready to adapt to a new scenario, even an unanticipated one. In a period of uncertainty, not doing anything is a decision with a cost and with consequences. Some are direct and immediate consequences; long-term effects may be more significant and are far more difficult to predict. When dealing with dilemmas, deferral, flattening the curve, or kicking the can down the road may be the best tools.

"The COVID-19 pandemic is an opportunity for CIOs to make a difference, stepping up and helping beyond their historical domain," says Serge Findling, vice president of Research at IDC. "CIOs most urgently rework their plans and adapt to the unknow business environment laying ahead."



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