TECH BUYER Dec 2020 - IDC MarketScape - Doc # US46261220

IDC MarketScape: Worldwide Point-of-Sale Applications in Quick-Service/Fast-Casual Restaurants 2020–2021 Vendor Assessment

By: Dorothy CreamerSenior Research Analyst, Hospitality and Travel Digital Transformation Strategies

Abstract

This IDC study examines the key strategies and capabilities that point-of-sale (POS) software vendors are offering in solutions for the quick-service restaurant (QSR) and fast-casual restaurant segments of the restaurant industry. The research evaluates and examines the strength of vendors as omni-channel partners as well as capabilities in integration and partnerships, reporting, customer engagement, delivery flexibility, and scalability.

"The fast-casual and QSR sectors are rapidly growing and evolving, especially in the wake of COVID-19. The pressure for omni-channel has put a laser focus on point of sale, and software suppliers must be flexible and open in order to offer solutions for restaurants across segments and market sizes. This research uses a comprehensive set of criteria to evaluate POS software vendors that are offering solutions to the fast-casual and QSR segments. With the heightened demands from consumers, restaurants must evaluate POS partners on what capabilities they can quickly roll out and iterate to help companies sustain and grow business in the years ahead as digital demands increase," says Dorothy Creamer, senior research analyst, Hospitality and Travel Digital Transformation Strategies at IDC.


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