This IDC study presents forecasts of spending (customer expenditures) for the worldwide offshore IT services market for 2021–2025. This study includes advice to providers of IT services, an analysis of key market and industry trends by importing markets, key market drivers and inhibitors, significant market developments, and highlights of key changes from the prior forecast. This study also updates the previous forecast published in Worldwide Offshore IT Services Forecast, 2020–2024 (IDC #US45109120, April 2020).

"In making cloud the de facto means of consuming IT services, COVID-19 is placing increasing pressure on service providers to support a broader array of client needs that involve acerating their journey to the cloud, utilizing an ecosystem of cloud service providers, and looking to effectively orchestrate across all IT and cloud resources to ensure meeting market needs," said David Tapper, vice president for Outsourcing and Managed Cloud Services at IDC. "Consequently, in meeting enterprise needs to utilize cloud and digital capabilities, service providers will need to invest in standardizing and automating migration and modernization of IT to the cloud; work with cloud service provider partners to optimize matrix position and market opportunities; create a business operations center; incorporate an intelligent, unified multicloud management platform; implement a robust governance model; and create a center of excellence and labs for multicloud management."



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