TECH BUYER Jun 2020 - IDC Perspective - Doc # US46378920

COVID-19 Leadership: Canadian CIOs Strategize on Responses to COVID-19

By: Alizabeth CalderResearch Adjunct Advisor, Joseph C. PucciarelliGroup Vice President & IT Executive Advisor, Lars GoranssonManaging Director, IDC Canada

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Abstract

This IDC Perspective reports on the findings from a group of Canadian IT executives who met in a virtual roundtable on May 14, 2020, to discuss challenges and brainstorm solutions in response to the COVID-19 pandemic. In a wide-ranging discussion, the executives addressed the most critical challenges they are facing today, with the understanding that tomorrow may bring new and unexpected challenges that they must be prepared to address.

"Where the pandemic response has already driven a need to deliver differently, the next normal work is expected to focus on how to bake those changes into the core operational systems and processes," says Alizabeth Calder, adjunct analyst with IDC's IT Executive Programs (IEP). "Strategic investment adjustments will look to improve the digital experience to drive both employee and customer engagement."


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