TECH SUPPLIER May 2020 - IDC Survey Spotlight - Doc # US46395220

COVID-19's Impact on Service Transformation and Investment in Artificial Intelligence

By: Aly PinderProgram Director, Service Innovation & Connected Products


This IDC Survey Spotlight explores the impact COVID-19 will have on digital transformation for service specific to investments in artificial intelligence and machine learning. Data comes from IDC Manufacturing Insights' 2019 Product and Service Innovation Survey and IDC's 2020 COVID-19 Impact on IT Spending Survey (The survey was conducted from April 22 to April 29, 2020.).


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