TECH SUPPLIER May 2020 - Market Forecast - Doc # US46398120

Worldwide Communications Service Provider Operations and Monetization Solution Forecast, 2020–2024

By: Karl WhitelockResearch Vice President, Communications Service Provider Operations & Monetization


This IDC study shows that communications SPs are advancing their business IT and network operations systems to support new 5G-based services while continuing to reduce the cost of supporting existing customers tied to already-deployed network technology. The effects of COVID-19 on IT spend will be minimal through the remainder of 2020. IT spending will quicken in 2021, eventually exceeding previous forecast levels. The overall communications SP software solution market will grow from $27.9 billion in 2020 to $30.4 billion by 2024. A bulk of this spend will be from the North American and Asia/Pacific regions, while European spending will be at a slower pace as it wrestles with data security concerns and the role of regulation in technology evolution.

"Real-time data analysis, customer insight derived from that analysis, and agile systems capable of meeting rapidly changing business needs are the call of the day as 5G services start to take shape. Communications SPs now realize that in the 5G era, partner contributions — working with network technology capable of delivering far more than just a network connection — are rapidly becoming a strategic means for delivering end-to-end solutions to business challenges. This means a shift from just B2C services to also include B2B interactions," said Karl Whitelock, research vice president, Communications Service Provider Operations and Monetization. "Systems functionality, delivered via a cloud-native architecture, will be the key for monetizing new customer offerings."



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