This IDC study provides a updated 2020–2024 forecast for the worldwide system and service management software market.

According to Tim Grieser, research vice president, Enterprise System Management Software, "The worldwide system and service management software market achieved a level of $25.2 billion in 2019, according to IDC estimates. Owing to the impact of the worldwide coronavirus pandemic, market growth in 2020 is now being forecast as essentially flat based on a probable case scenario. IDC expects positive growth will resume in 2021 at a rate of 4.2%, and the market will achieve a five-year CAGR of 6.2%."



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