This IDC Perspective outlines the implications of the pandemic crisis for retail infrastructure. In the face of a global disruptive event, retail infrastructure becomes critical for determining whether and how a retailer is able to act with agility to stand up new omni-channel services, pivot business operations, and scale operations up or down as quickly as necessary. This highlights the need to build agility and resiliency into retail infrastructure on an ongoing basis as part of baseline infrastructure planning — and as a component of emergency preparedness planning.
"A modern retail infrastructure has become critical for retailers today, and, of course, never more critical than when the retail industry runs head-on into a business disruption of such global proportions as we are experiencing now, " says Robert Eastman, research manager, IDC Retail Insights. "Yes, it is about agility and resiliency, but a retail infrastructure strategy also needs to build in flexibility and scalability. Having a next-generation retail infrastructure means having a solid foundation for agile retail through thick and thin."