TECH BUYER Jun 2020 - IDC Perspective - Doc # US46455320

The Impact of COVID-19 on Digital Business Operations

By: Alison CloseResearch Manager, Digital Business Operations and Analytics Services

Abstract

This IDC Perspective outlines recommendations for buyers of business process outsourcing (BPO) services taking into consideration the impact of COVID-19.

"Intelligent and touchless BPO operations enabled by cognitive, reinventing with BPaaS, and new finance operating models should be key considerations for buyers looking to invest in BPO services or for those buyers looking to reimagine current operations," says Ali Close, research manager, Digital Business Operations at IDC.


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