TECH BUYER Jun 2020 - IDC PlanScape - Doc # US46528120

IDC PlanScape: AI-Powered Knowledge Bases

By: Hayley SutherlandSenior Research Analyst, AI Software Platforms

Abstract

This IDC study provides business and technology leaders with a plan for implementing an artificial intelligence (AI)–powered knowledge base for their organization. It defines AI-powered knowledge bases and why they are critical for businesses today, identifies key stakeholders, and walks readers through how to set up the project for success using a real-life example.

"Workers struggle to find timely, relevant answers and solutions, even though they and their colleagues are creating more content and information every day," said Hayley Sutherland, senior research analyst for AI Software Platforms at IDC. "By using AI technologies such as machine learning and natural language processing to build an intelligent knowledge base, organizations can create a single source of truth and unified view of information and even begin to make new connections across their data."


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