TECH SUPPLIER Jun 2020 - Market Perspective - Doc # US46543020

Service Performance Data Ownership in the Era of Connected Products

By: Aly PinderProgram Director, Service Innovation & Connected Products, Jonathan LangResearch Manager, Worldwide IT/OT Convergence Strategies, John ZhangResearch Analyst

Abstract

This IDC Market Perspective highlights the challenges of data ownership, governance, and security as products and equipment are embedded with more intelligence and software. This document explores the limitations of OEMs to offer value-added services and IoT-connected support if connectivity and data ownership concerns hinder technological advancements. This document also highlights the specific needs of the agriculture industry with regard to digital transformation, IoT, and data as a use case.

"The promise of IoT goes beyond monitoring assets, equipment, and products; the value is in the enhanced services and improvements that can be made as a result," states Aly Pinder Jr., program director, Service Innovation and Connected Products, IDC. "But with increased software embedded in products and equipment, the question of data ownership and governance will come to the fore with customers. OEMs, dealers, customers, and technology suppliers must establish guardrails for IoT data to ensure shared value and trust."


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