TECH SUPPLIER Aug 2021 - Taxonomy - Doc # US46548221

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: National Civilian Government


Matt Arcaro
Alison Brooks, Ph.D.
Massimiliano Claps
, Shawn P. McCarthy,
Adelaide O'Brien
, Gerald Wang

This IDC study discusses digital transformation (DX) in national governments and its influence on prioritizing use cases for investment as well as the mission and strategic priorities that are driving technology spending.

"As national governments invest in digital resiliency to succeed in the new normal, areas of focus will include investments in cloud to extend the reach and reliability of digital services, business intelligence, and AI/ML to better leverage data and improve decision making; modernizing the work environment for employees; and greater investments in technologies that assure trust, including security." — Adelaide O'Brien, research director, IDC Government Insights



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